Android App crashes on Lollipop
Hi I have been using the Android app on Lollipop for a month or so now with no problem until today. When I try to open an unsolved ticked I get the spinning circle and then I get the "Unfortunately Zendesk has stopped. I click ok and it goes back to my views list again.
Any ideas?
Thanks
Symon
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Having exactly the same issue...Help !!
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Wow, that is strange. I have had an update to Zendesk in the last hour and all is now working fine.
Not sure if this had anything to do with it but good work Zendesk.
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Glad you're sorted out Symon.
William we pushed an update just this morning to fix an issue. Please try updating and let us know if it's still not working after that!
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I am seeing this same issue on my Samsung Galaxy Note 3 smartphone. I have Android version 5.0. I had uninstalled my zendesk app and re-downloaded zendesk app from google play - that did not help.
I see "Unfortunately Zendesk has stopped" when I use the app to look at my notifications or on my views pretty regularly. This used to work long time ago but not sure how to fix it
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Hey Raghu! I'm sorry you're having issues with this. I talked with one of our Mobile Apps Product Champions and found out that this is a known issue that some folks are running into on certain phone models.
I'm going to get a ticket started so our Support team can dig into this for you. I'll see you there shortly!
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