Does the Jira target work with Jira OnDemand?


  • McCabe Tonna
    Community Moderator


    I feel like in JIRA you would need to set a JIRA Inbound mapping in JIRA.

    Add-ons > Cloud connections > Mappings > YourMapping > Configure > JIRA Inbound

    Where Status of Closed is mapped to Closed.

    I think this what you were looking for.

    Let me know if this helps.



  • Kasper Garnæs

    I have the same question but for a different use case: Forwarding comments from Zendesk to JIRA.

    When testing the target I get a similar error message.

    After setting up testing the integration I can see that a message has been sent to the target but a comment is not created in JIRA. The new comment does appear in the Zendesk tab in JIRA but that is not what I want to achieve.

  • Sam Michaels
    Zendesk Community Team

    Hi Kasper,

    I'm sorry to say that there is not currently a nice "out of the box" automated solution that I can offer to you today. We encourage users to use the manual "Notify" button in both Zendesk and JIRA to send comments back and forth. Please shoot us an email at if automating comment updates to JIRA is a critical need. We may be able to explore further options with you.


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