Team Calendar

6 Comments

  • Kay
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    Hi there,

    At this point Zendesk doesn't have an app that let's an agent do anything like this. Especially not in calendar view.

    There is however an app call Out of Office, which gives your agents the ability to set them selves out of office, so they can't be assigned tickets. Maybe this could create a working solution for you.

    Have a wonderful day :-)

    Kay

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  • Jessie Schutz
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    Hi there!

    Great recommendation on the Out of Office app, Kay! :) 

    You could also look at the possibility of building out a custom app that would integrate an existing team calendar (ie: Google Calendar) into your Zendesk. We have great developer resources available, which you can find here: https://developer.zendesk.com

    If you don't have the resources available to build something out yourself, we can get you in touch with our Professional Services team, who can do the heavy lifting for you. As you might expect, this option will have costs associated with it. If that's a route you're interested in taking, just submit a ticket to support@zendesk.com and our Support Advocates will get you started!

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  • Peter Godden
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    Hi there,

    There are now two calendar apps available on the app store that could give you this functionality, TeamCal and Calendar . Also, here's a link to a video of the Calendar app's functionality.

    I hope this information helps :-)

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  • Baptiste Candelier
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    Hi Zendesk team,

    any explanation why TeamCal isn't available anymore on the market place?

     

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  • Jessie Schutz
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    Hey Baptiste! I don't know the answer to this off the top of my head, but I'll see what I can find out for you.

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  • Jessie Schutz
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    That was quick! Here's what I found out.

    TeamCal was one our Labs apps, which means it was experimental and not officially supported. The creators of the app weren't able to continue making enhancements to TeamCal, and they saw that the Calendar app did a better job and was officially supported, so they decided to pull TeamCal from the app store.

    Let me know if you have any other questions!

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