Embedding Javascript in specific article - no longer works

9 Comments

  • Joe Kramer

    Hey there El! 

    I just wanted to let you know that I'm looking into this for you and I will provide you with an update here once I've gathered some more information on this! 

    Cheers, 

    Joe

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  • Edward Voisin

    What was the result of this?? I have a similar issue. My Show Unsafe HTML box is checked, but whenever I attempt to add javascript into an Article Source Code, it gets stripped/changed. What can I do? Thanks.

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  • Dwight Bussman
    Zendesk team member

    Hi Edward,

    I believe that JavaScript is automatically stripped from the article source code upon submission. I'd be happy to work with you within a ticket to investigate your specific use-case to try to find an alternate solution.

    I'll see you over in that ticket shortly.

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  • Dan Ross
    Community Moderator

    Same issue here. What was the solution??

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  • Dwight Bussman
    Zendesk team member

    Hi Dan,

    This could happen due to the type of JavaScript that you're attempting to use, or the nature of its implementation. As such, I'm going to reach out to you within a ticket to see what's causing your specific issue. I'll see you within that ticket shortly!

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  • Oscar Rizo

    I am trying to apply an accordion to an article and the script that I applied is being altered and it gets applied into CDATA tags as well...I have  also made sure I have the "Show Unsafe HTML" box checked, I have reached out to Zen' via chat support and I tried there recommendation to apply to a specific article and it also did not work. I am waiting to hear back after my latest follow up with them. In the mean time if anyone has found a solution, please advise. It would be greatly appreciated, thanks! ✌

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  • Saul Goodman

    This is still happening. Has there been any solution since?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Saul Goodman,

    I've opened up a ticket on your behalf so our specialist can look into this for you further. You should receive an email followed by a response fro one of our Advocates. 

    Best regards. 

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  • Kia Frank

    Can anybody post their Javascript code that was successful? I'm trying to build collapsible text into some FAQ articles. 

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