SMIME and gpg/pgp signatures/encryption

10 Comments

  • Jason L

    +1 on this. You could start by enabling signing outgoing emails and verifying incoming emails. We see other companies in our industry using doing this for their outgoing e-mail. It adds trust, just as having an EV SSL certificate for your website. Also, email client support is getting better such as the native clients on iOS and OS X. They show a nice checkmark next to a verified senders email address.

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  • Birgit Pohl

    Users are aware of this and look it up. So if the product/service has it but support doesn't, it is bad.
    I am just being asked to add it. Which I can't, because it is a feature from Zendesk to be implemented.

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  • Josh Larkins

    Not supporting this feature in 2016 is disappointing. Being able to encrypt sensitive tickets should be at the top of the roadmap.

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  • Scott Renna

    We find that using digital signatures when communicating with customers provides a sense of assurance that the message was sent from us. While we do not have a PKI program in place, we use digital certs from Comodo and it works on desktop and mobile email clients. It enables a nice sense of comfort from an optics perspective.

    I would say S/MIME support is more important, than PGP as S/MIME is so universal

    It would be very useful for us to also allow this via Zendesk as it is another method of interaction with customers where we can provide trust and assurances.

     

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  • Jonathan

    +1, this would be worth implementing.

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  • René Streib

    Having mime support would be important to me too. I have no request for PGP yet.

    But since this thread was already started almost 3 years ago, it is to be feared that nothing will change here in short term.

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  • Soc Ackcent

    This should be a must for every1 to ensure its security.

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  • Nicole - Community Manager

    Hi Soc -

    Can you provide any additional details about your use-case?

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  • Soc Ackcent

    Hello Nicole,

    We need our customers to be authenticated and we would like them to sign whatever they say, because this will make we apply an exception to our monitoring tool, or whatever action it is required to do. It would be really nice to encrypt the communications as well, as it might contain some special data that we preffer not to be text only.

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  • Nicole - Community Manager

    Thanks for adding that, Soc. It's more helpful to our product managers to have those sorts of details when they go through the requests in this forum.

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