Trigger: assign ticket from email address

Answered

5 Comments

  • Andrew Checkley

    If you are talking only one external users email address then just add a tag to the user for example "exampletag1"

    Ticket is.... Created

    Ticket: Tags - Contains at lease one of the following - exampletag1

    Perform:

    Ticket: Group - required group

     

    Or if you are talking a set number of users emails to a certain support email address then just use the

     

    Ticket: Recieved at opton within triggers.

     

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  • Carly Britton

    That worked brilliantly. Thanks Andrew. :)

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  • Andrew Checkley

    No problem.

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  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for helping out, Andrew! 

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  • Nicole S.
    Zendesk Community Team

    This thread has been closed for comments due to inactivity. Please start a new post if you have a question you'd like to ask the Community.

     

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