Manage tags/labels in Help Center articles

24 Comments

  • Eckhard Doll
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    I agree! Any kind of label management would be very helpful. Having a list of all labels without having to use the API and then also be able to delete certain labels. I was really surprised that it is not possible to delete a label at all.

    11
  • Sean C
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    Two years later, this doesn't seem to have changed much. All too easy to let duplicate/near-match/typo labels flood the labels selector. Would love a way to clean these up, merging duplicates and/or removing unused or erroneously created tags within the ZenDesk /hc UI.

    That "merging duplicates" point is the one that makes this a little more than a quick 5 minute hack on the API. Would love to see an official, vendor-provided fix.

    9
  • straygoat
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    I agree that this needs to be added. The writing experience in ZD is basic to say the least,  and not being able to edit or delete labels is a real pain.

    7
  • Patrick
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    I agree with this post, I would like a way to easily bulk update labels without the API, especially now with Answer Bot.

    6
  • Stephen Greenfield
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    UHHH -- I was just looking for the answer for how to delete labels that I have misspelled -- and I'm guessing from this post that there ISN'T anyway way through the ZenDesk UI.

    This is even more problematic due to using labels in AnswerBot triggers.  Use the WRONG label and you don't get the articles you expect.

    PLEASE ZENDESK -- this is a trivial high-school intern-type programming problem -- have someone put together a UI for deleting labels.  While you're at it -- in the list of labels, show the NUMBER of articles where that label has been used.

    7
  • Julian
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    rebump please, Just moved into a new role, and having used zendesk previously I wanted to restructure and rebuild the help center and hopefully plan for big growth very soon. However, I need to rebuild the label strucutre and make it understandable....Reading this apparently we can't?

    6
  • Maggie St. Clair
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    We too have a need to be able to delete old labels that are no longer used. I am finding articles tagged with labels that are meaningless as well as ones that are similar to other labels. A way to go through all of the labels we have set up and delete the ones that should no longer be used would be very helpful to maintain consistency. Right now it is a bit of a mess and will probably only get worse through the years. 

    7
  • Nicole - Community Manager
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    Thanks for the feedback, Maggie!

    2
  • Lexi D'Angelo
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    I've just started Day 1 of my trial and am excited to use ZenDesk, however seeing that there isn't a solution to something as simple as editing/deleting labels is a bit concerning. I hope a solution for this is created soon! Thank you :)

    7
  • Flynn Beckman
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    Hi! I'd just like to add a further voice that we need a way to search labels in the Manage Articles area and a way to merge labels that are redundant/misapplied

    7
  • Georg Kiria
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    We also need a label management badly. A simple list would be helpful and, of course, the possibility to delete and/or merge variants.

    7
  • Brian King
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    Yes, I agree... would also be great to have labels/tags available for translation into other languages without having to do this manually. We use the Transifex integration and this is currently not possible. 

    6
  • Chris Brigger
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    YES PLEASE!  THIS!

    6
  • Brenda Griffith
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    Adding to the long litany of requests for the ability to delete/edit labels! Is anyone at Zendesk paying attention? Is this feature on the queue somewhere? PLEASE ADVISE!!!!!

     

     

    7
  • Igal Dar
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    +1

    And I don't understand why the API still doesn't support deleting a label.

    5
  • Brenda Griffith
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    Still not able to delete and no comment from Zendesk Support...

    8
  • Annie Ashenfelter
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    Adding a voice in support of the ability to View, Edit, and Delete labels, and a request for an update from Zendesk Support on a 4+ year old suggestion.

    Echoing use cases noted above ... it is too easy to inadvertently add an incorrect label, then you have no way of removing it, and it becomes likely to be selected and used again in the future.  There is also no way for me to even view a simple list of current/existing labels.  Going to the All Articles list and filtering by Label does not bring up all Label options ... I have to already know which Labels exist in order to filter accordingly.

    7
  • Jennifer
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    Please add the ability to manage labels! I've upvoted all of the comments above, but realize that also adding a post can help draw attention to the need so many customers have. This seems like a fundamental capability that should be included, and it's certainly a miss that it's not. 

    7
  • Jacques van Rensburg
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    This option is a no-brainer. If you add it, you should be able to edit/delete it.

    4
  • Jay Lee
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    I also support all of the suggestions in this thread.  

    3
  • Steven Knox
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    Agree

    2
  • Lenka Prochazkova
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    +1

    We also would like to be able to delete the labels. Yup, it is a no-brainer. 

    1
  • Margie James
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    Adding my vote here, though nothing new to say that hasn't been said already. If you can create labels, you should be able to manage them. It seems kind of crazy that this request is almost 4 years old now. 

    1
  • Nicole - Community Manager
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    Thanks for adding your voice and vote, Margie.

    0

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