• Sondra Halperin

  • July 11, 2020 00:32
  • Edited

  A reasonable feature request that's been sitting around for over 5 years implies that it's not a trivial implementation or ZD has more important features to work on.

  There's are endpoints that can be used. It's a bit brutish, but at least we can delete a label.

  Get a list of labels and ID's:

  https://developer.zendesk.com/rest_api/docs/help_center/labels#article-labels

  Search for articles by label ID (make sure it's not being used):

  https://developer.zendesk.com/rest_api/docs/help_center/labels#search-for-articles-by-labels

  Delete label from article (in case it's being used):

  https://developer.zendesk.com/rest_api/docs/help_center/labels#delete-label-from-article

  Delete label by ID:

  https://developer.zendesk.com/rest_api/docs/help_center/labels#delete-label

  So you can do this from a browser. Here's how to get all labels:

  https://<your ZD implementation>.zendesk.com/api/v2/help_center/articles/labels.json

• Heather Briggs

  • August 31, 2020 13:42

  I agree, being able to just change the label name would be very helpful.  While you can't fix a typo you can do bulk editing of articles you can update them to a "new good label" in masse. Create the new label.  Then go to your published articles, change the filter to search for the "bad label" you want to fix. Select all the articles, un-select the "bad label", select the "new good label" and republish. The other labels for each article still remain untouched.  The bad label still appears when you are adding articles so you could select it again but at least you can fix it.

• Marina Gu

  • October 17, 2020 04:47

  +1!!!!

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