Customizing Help Center Forms


  • Melanie Bunting


    I really need a subject line field in my web widget too!

    Can zendesk please look to add this soon? As having the entire long description in the subject line is just messy in lists and the auto emails sent out to our clients.

  • Jessie Schutz
    Zendesk team member

    Hi Joshua!

    In order to give your users a place to add their name in your Submit a Request form you'll need to add a Custom Ticket Field. Once you've done that, you'd also have the option to add that custom field to your Web Widget - you can add up to 2 custom fields in the Widget setup.

    As for the Subject, at this time there's no way to customize the Widget to include a Subject field and prevent the description from going into the Subject field of the ticket that's generated.

    However, you do have the ability to change the subject of the ticket after it's been created, to remove the description text and add something short and descriptive.

    Hope that helps!

  • Jessie Schutz
    Zendesk team member

    Editing to add:

    The ability add a subject line in the Web Widget has been implemented. You can find more information about that here.


    Hi Melanie!

    I see you've already created a thread about this in our Product Feedback Forum...awesome! That was going to be my next suggestion. 

    We appreciate the feedback!

  • Felix Frenzel

    Hey. I have the web widget and its contact form. 

    But how do I get into a contact form or the contact form into my help center. 

    Do I embed a code?



  • James Peterson

    Hi Felix,

    You'll need to get the Javascript code from the Widget settings page and then embed it.  I'd recommend checking out [this article]( for more information.

    Let us know if you have any more questions or trouble with embedding the code!

    -- James Peterson

  • Nate Legakis

    On the Team plan, is it possible to edit the CSS for the submit a request contact form?

  • Nicole S.
    Zendesk Community Team

    Hey Nate - 

    That is determined by your Guide plan - you would need to be on Guide Professional in order to edit the CSS for that form. 

  • Mohammed Farooq Shaikh

    step 1.Go to Widget -> contact us enable it.

    step 2. Go to ticket fields and create fields to appear in the form.

    step3. Go to Ticket form, click on contact us. drag and drop the fields you require


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