Creating a view that shows tickets with CCs

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2 Comments

  • Arnaud de Theux
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    Tony

    You can see a list of all tickets you're CC'd on by going to your profile on top right, then clicking on Tickets> CCs.

    You can simply bookmark this link to have direct access to it at anytime.

    0
  • Sam Wilford
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    As a work flow it would be good to create a view if a person is on CC. This would enable agents to keep track on those tickets they are assigned too. We use this for Managers to keep an eye on tickets of interest/following.

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