Printing/PDF/Emailing Help Center Articles

46 Comments

  • Pete LeRoy

    This is a followup to my post from yesterday. I received the response listed below (in bold) from Taylor Norrish, Founder of PrintFriendly.com. Can Zendesk please address this?  

    "I've contacted zendesk. The images are not publicly accessible so our the server which generates the PDF is not able to access the image. 

    Do you have any contacts at zendesk? Can you also contact and request the following...
     
    Grant Access to PrintFriendly.com Useragent:
     
    Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36 PrintFriendly.com"

     

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  • Patrick

    I've created an app that enables exporting PDFs from a help center easily and solved the issue with images not being publicly accessible, here's an article about how to use it: https://support.zendesk.com/hc/de/community/posts/115007400208-How-to-export-knowledge-base-content-from-your-Help-Center-as-PDF-no-coding-required- 

    The key info here is that you have to provide an access token to the app config so images can be accessed while the PDF is being generated

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  • Jim Uomini

    PrintFriendly would be an ideal solution for us if Zendesk can work with them to make images work.

    Patrick's solution isn't what I'm looking for. I need the ability to allow users or agents to create PDFs for individual articles.

    Thanks

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  • Pete LeRoy

    Jim,

    Do you know for a fact that Patrick's solution doesn't help with the issue of allowing agents to create PDFs for individual articles? In other words, did you try his procedures and they did not work?

    Thanks,

    Pete

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  • Patrick

    Hi Jim, hi Pete,

    my solution currently only enables agents to export PDFs from help center categories but it will be extended so you could also export individual articles or sections too.

    However the app does not offer the export functionality to public helpdesk users like printfriendly so your agents would have to export the PDFs.

    If printfriendly wanted to get it to work they could create an app where you can provide an access token which they should use for generating your PDFs (this will enable access to your images)

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  • Pete LeRoy

    Patrick, thanks for clarifying that. Pete

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  • Tobias Hermanns

    push..

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  • Patrick

    A couple of months ago we published the Knowledge Print : PDF Download Controls  app in the Zendesk marketplace which works very similar to printfriendly, as in it enables you to add a PDF download button on your Zendesk articles where you can download a PDF of the article (or the whole section) on demand, but it contains your images (because it generates the PDFs with the necessary content view permissions) 

    If anyone wants to give it a try I'd be happy to help you get started

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  • Paul Caldarariu

    Hi there, guys!

    Any response from Zendesk regarding the PrintFriendly request? 

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  • Jessie Schutz
    Zendesk team member

    Hey Paul! Sorry for the delayed response!

    Are you referring to a Product Feedback thread? If so, can you link it here? Thank you!

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  • Niclas Kårlin

    Hello @patrick.

    I tried your app, but the Create user manual button is placed in the agent section. I'd like it to be a button for the end user to print the article to PDF.

     

    Anyone else noted that the PrintFriendly doesn't work now? I only get the URL of the article in the PDF now.

     

    This is my script in Article.hbs:


    var pfHeaderImgUrl = '';var pfHeaderTagline = '';var pfdisableClickToDel = 0;var pfHideImages = 0;var pfImageDisplayStyle = 'none';var pfDisablePDF = 0;var pfDisableEmail = 0;var pfDisablePrint = 0;var pfCustomCSS = '';var pfBtVersion='2';(function(){var js,pf;pf=document.createElement('script');pf.type='text/javascript';pf.src='//cdn.printfriendly.com/printfriendly.js';document.getElementsByTagName('head')[0].appendChild(pf)})();</script><a href="https://www.printfriendly.com" style="color:#6D9F00;text-decoration:none;" class="printfriendly" onclick="window.print();return false;" title="Printer Friendly and PDF"><img style="border:none;-webkit-box-shadow:none;box-shadow:none;" src="//cdn.printfriendly.com/buttons/printfriendly-pdf-email-button-md.png" alt="Print Friendly and PDF"/></a>

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  • Nicole S.
    Zendesk Community Team

    Hey Niclas -

    Since we haven't heard back from Patrick, I shot an email to the app's support email address and asked them to respond to you. I can't promise that anyone will come back and respond, but hopefully someone will!

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  • Paul Caldarariu

    Hi, Jessie!

    I was refering to the post I read above, more exactly: 

    "I've contacted zendesk. The images are not publicly accessible so our the server which generates the PDF is not able to access the image. 

    Do you have any contacts at zendesk? Can you also contact and request the following...
     
    Grant Access to PrintFriendly.com Useragent:
     
    Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.81 Safari/537.36 PrintFriendly.com"

    That's beucase for the moment the PDF exported using the PrintFriendly have no images.


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  • Marco Haber

    I managed to implement this Print button for articles and all of the basic functionality works fine. However, the printed output does not handle table data well and some content in tables is getting cut off. I tried to deal with this by adding '@media print' style specifications in the style.css file, but none of the specifications are actually reflected in the printed output (whether that be a PDF or printed document.)

    Does anyone know how / why my @media print specifications are not influencing the way article content is showing up in printed output?

    Thanks for any insights you may be able to offer up.

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  • Amardeep

    I was able to use this but it is not downloading my media in pdf, anyone know why? 

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  • Erika Camille Sundian
    Zendesk Community Team

    Hey Amardeep,

    Upon reviewing this thread and checking this with the team, printing a PDF version of an article that doesn't include images is a known limitation if the content is not public or in a secure network.

    I've taken a look and found that other users are discussing similar needs on this same thread. Pete who is also a community member suggested a workaround here (kindly refer to the old comments) and even raised this concern to PrintFriendly's Support and here’s what they go to say:

    Note: PrintFriendly help article titled PDF: Images Not Included: "The Email and PDF features can be affected if the content is not publicly accessible or in a secure network. Typically, the images do not get included in the PDF."

    I’ve seen some workaround suggested on this thread that you can try out. I'll also leave this post open in case other users have some alternative solutions for you :)

     

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