I'm going through the getting started tutorial and organizing our team's tickets (company name is Lark Travel). I merged a ticket that had an external person as a CC and she sent us an email (pasted below). I don't understand why this happened as I did not type anything in the reply field. External people we're communicating with should not receive any notification from ZenDesk unless we want them to. Thank you in advance for your help.
On Tue, Feb 24, 2015 at 1:48 PM, Lily I. Carr < Lily.Carr@rosewoodhotels.com> wrote:
Do I need to do anything ? I keep getting copied in on these internal e-mails between you and your colleagues. Don’t know if I should be on them or not or if you need anything else from me .
The format that the e-mail comes to me is with very small gray font. It almost looks like a sametime chat string of conversations. I have just kept them all in a folder under Lark bookings.
Just wanted to let you know.
Crossing my fingers and hopping your clients end up choosing Rosewood Little Dix Bay for their luxurious beachside stay.
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