Customizing/Branding emails from Zendesk that is not answered in the FAQ.



  • Jessie Schutz
    Zendesk Team Member

    Hi Craig!

    We also have a really comprehensive document on customizing the HTML email template, including a link to the system placeholders that add different components to your outgoing emails. You can find it here: Customizing your email templates.

    Let us know if you have any other questions!

  • Craig M.

    Thank you very much for the helpful links. I am not able to get to them now, but will digest them a bit later and see if that solves the problem. Though just from the titles it sounds like it should work out.

  • Nicole Saunders
    Zendesk Community Team

    This thread has been closed for comments due to inactivity. Please start a new post if you have a question you'd like to ask the Community.


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