Last week we invited 25 gaming and retail customers to join us for a Support Leadership Forum hosted by the Customer Success team at our SF headquarters. The goals of the day were for customers to share their biggest business challenges, learn from each other, and connect with companies in the same industry.
If you'd like to learn more about these events (including future ones we're hosting in LA or NYC) please email firstname.lastname@example.org .
Almost everyone agreed the networking and best practice sharing with industry peers was the most valuable. Knowledge sharing on a business level is the biggest benefit of these events, as one customer said, "those little nuggets we can take back to the business." Even advanced customers who are already leveraging the Zendesk API were happy to attend because "we don't know what we don't know!"
Below are the takeaways that customers shared on the day.
Thanks to Nora Mullen and Bianca LLamas for helping pull this together.
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