Annual Billing for Zendesk

5 Comments

  • Jessie Schutz
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    Hi Gordon!

    If you add agents to your plan in the middle of your annual billing cycle, you will be charged a pro-rated amount to cover those agents for the rest of your billing cycle. Then you'll be billed for all your agents as usual when your new billing cycle starts.

    Please let me know if you have any other questions!

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  • Matthew CHALLENGER
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    What if one or several agents leave during the annual period? Do we get pro-rated for fewer agents for the rest of the billing cycle?

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  • Jessie Schutz
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    Hey Matthew! I'm working on finding an answer to this for you! Sit tight. :)

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  • Jenni K.
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    Hey Matthew! 

    I'm going to go ahead and create a ticket for this question, so we'll be reaching out to you on that ticket to discuss further!

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  • Richard Meyer
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    Is there an answer to this question?

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