NPS Reminder E-mails

21 Comments

  • Lynda Browne

    We would also like to be able to do this. Even if the original email hasn't been deleted our clients probably wouldn't appreciate having to search through their inbox to find it. Alternatively, if we could add a link to the survey in an email, it would be beneficial.

    1
  • Row M

    Agree

    0
  • Edward Clark

    I agree this would be needed also.

    Even a feature to be able to manually enter a score on behalf of the customer would be very useful 

    0
  • Eduardo Garcia

    Very much needed. Without the reminder functionality the NPS feature does not seem to be complete.

    0
  • Matt Porter

    Ok i've found out this limitation late and the hard way.  Being unable to re-send/send a reminder or direct clients to a unique URL even to complete the survey is a real restriction and means i won't be using this system to send a survey again until it's resolved.  An NPS tool without the ability to encourage or make responding easy is quite a flaw.  As it is it works for a quick pulse of a small audience maybe but anything more than that and there are too many limitations in terms of collating a good data set.

    2
  • Andrew J

    @max - an update on this?

    0
  • Jordan Kerr

    I would also love to see this feature introduced. A bit of an oversight in my opinion that it isn't packaged with the feature.

     

    I wonder why we haven't heard back from Product Management on any of the above threads?

    0
  • Steven Yan

    Hi everyone, thanks for voicing your needs on NPS survey reminders. We don't have any plans at this time to add this to our NPS feature set. I agree with the merit of this feature and its ability to drive higher NPS engagement; we will consider it in the future when we revisit additional enhancements to our survey capabilities.

    0
  • Dominique Buslot

    Hi Steven,

     

    what is the frequency of your schedule to revisit enhancements?

    We personally won't wait for the summer time to come and bring us shinning on this needed feature.

    Appreciate your feedback so we know how to move on and perhaps build on another tool.

     

    0
  • Dominique Buslot

    Hello Steven,

     

    any update since March? really?

    Dominique

    0
  • Andrei Kamarouski

    Hi all!

    At BackleApp we are developing apps for Zendesk. We have noticed this feature request and included it in our planned features list for the app we are going to develop using Zendesk's NPS API.

    We'd love to hear more about your needs. Please fill out this short questionnaire to help us with making the app right for you.

    https://goo.gl/forms/diXmrhWDkbiBBhf63

    1
  • Ken Aponte

    It's been over 2 years now. Any movement on this? If it was reasonable request in 2015 then I would have to guess that this is possible now. 

    0
  • Dominique Buslot

    Hello user group,

    any one of you looking into alternative NPS tools than the integrated one in Zendesk?

    I'd like to start a forum group of alternatives to pursue without waiting another 2 year Zendesk prioritising the over promised feature.

    Group, what's your thought?

     

     

    2
  • Ken Aponte

    yes, please. 

    0
  • Jessie Schutz

    Hey everyone! 

    I'm going to look into this and see if there's any information to share. I'll let you know what I find out!

    0
  • Andrei Kamarouski

    Hi all!

    We are stoked to inform you that the first version of our Loyalty Radar app is out and available for installation in your Zendesk as a private app. You can download it from this article. Before you proceed to the installation, we recommend to take a look at a couple of other articles that we created to guide you through the installation and setup processes.

    0
  • Aaron Elliott

    Hi,

    Has there been any progress on this suggestion. We are looking at changing our NPS option to Zendesk but this is a major limitation and would not be a suitable solution. Can we please get an update if possible.

    Thanks.

    0
  • Andre Tellini

    Wow, for a company that claims to be 'customer centric', 2 years have gone by and such a simple and necessary feature is completely ignored...

     

    What you are doing here is giving your customers a reason to look into other tools, including your competitors'

    0
  • Nicole - Community Manager

    Hi Andre,

    Longevity is not a data point that we use to prioritize feature requests. Just because someone suggested it a long time ago doesn't make it something that's highly useful for many customers.

    Much more important to the prioritization process is the number of users impacted, how business-critical the impact is, and what other things we have coming down the road that may solve for the problem.

    We're continuing to collect comments and votes on this request as NPS is something we may improve upon in the future, however, it was not an area of the product that was put on the roadmap for 2019.

    0

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