13 Comments

  • Wes Drury
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    @Chris - Zendesk has several integration's with Mailchimp.  See below link:

    https://www.zendesk.com/apps#email-marketing

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  • Chris Hibbert
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    Thanks Wes

    I was in a live chat with zopin and they told be that it did not integrate with Mailchimp...??? So they asked me to post on the forum by sending me a link.

    I'll take a more detailed look later :)

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  • Wes Drury
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    @Chris - If you are referring to Zopim integrating with MailChimp I don't believe there is an integration.  I assumed your were talking about Zendesk intergrating with MailChimp.  You may want to add that into your Title so that the Product Managers know its for Zopim.

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  • Chris Hibbert
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    Thanks Wes

    I didn't make the connection there...

    I'll bear that in mind for future posts.

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  • Tamas Toth
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    Dear Wes!

    Could you please help me on a question that are there any possibilities to track back any data from MailChimp to Zendesk?

    If I'm right the MC app 'just' can send a letter (campaing) to a dedicated segment (filtered by 'your' Zendesk costumers). It's nice but my question is the reversed situation when you want to track back your CT-s (maybe with custom tags or any other) from the MC campaign.

    Thanks for your answer in advance!

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  • Wes Drury
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    Hi Tamas - Sorry but I don't know much about the MC integration as I was just pointing the above user where to locate the integration.  I'm afraid someone with some experience with the MC integration would need to answer your question.  Best of luck.

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  • Tamas Toth
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    @Wes Thanks for your quick response!

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  • Wes Drury
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    @Tamas - Your welcome and sorry I wasn't much help

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  • Jessie Schutz
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    Hey Tamas!

    Can you go into a little more detail about what you want to bring back in to Zendesk? I'm not sure if anything is possible in that regard, but a more detailed use case will help me find the answer, if it exists.

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  • Tamas Toth
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    Dear Jessie!

     

    Thanks for your question. I just thought that would be really useful, if MC could give a feedback to ZD about CT-s in e-mails as a custom tag, or on any other way. So users in ZD could target their custom tags to make a the whole thing a little bit like a widely usable CRM system.

    If I'm right there is one other MC plugin about this subject but newer used it and this is why I asked about it.

     

    Thanks for your answer again!

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  • Jessie Schutz
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    Hi Tamas!

    I did some testing with the MailChimp activity app, and it's pretty handy. From within a ticket, you can see what MailChimp campaigns that user has received, whether they opened it, what links they click, and what campaigns they're subscribed to. This will get you what you're looking for on an individual basis. I'm including a screenshot so you can see what it looks like:

    Does that sound like what you're looking for?

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  • David Gardel
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    Hi there,

    You can integrate Zendesk and MailChimp directly with the help of Skyvia.
    You can find more details on Zendesk marketplace: https://www.zendesk.com/apps/support/skyvia/

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  • Archita Sharma
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    Hey

    I believe you can Integrate Zendesk with MailChimp easily using Automate.io.

    We've used it for integrating Zendesk with other apps. But I'm sure you can use it for MailChimp too. It's also listed in their app market - https://www.zendesk.com/apps/support/automateio/?source=app_directory

     

     

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