Embedding a Ticket Form on our web site

Answered

14 Comments

  • Andrew Dietrich
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    Hi Langdon!

    Ticket forms created via the API can indeed include default ticket fields. See our documentation here:

    https://developer.zendesk.com/rest_api/docs/core/ticket_forms#create-ticket-forms

    1
  • Abdellah Taha
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    Hello,
    Please, I have a contact form created using the Feedback tab with former Zendesk interface.
    Then I built this form in a web page using iframe ==>
    <Iframe src = "https://yout_domain.zendesk.com/account/dropboxes/0000000"> </ iframe>.

    My question is that I can still use this link to call my form from my website in the new interface after
    the depreciation of the old interface?.
    Thank you in advance.

    0
  • Mandeep Singh
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    Hi Abdellah!

    Once the Feedback tab is removed on November 1, 2016, you will be unable to use the link to that contact form. The feedback tab will not exist, and thus your iframe would not display anything or may throw errors. You can find more information about this deprecation by visiting Removal of Feedback Tab from Zendesk

    Our new solution that is similar to the Feedback tab is the Zendesk Web Widget. You could embed this widget on your website and it would allow your users to submit tickets. You can find more information regarding this by visiting Using Web Widget to embed Customer Service in your website

    If you would like to keep a similar feel to the Feedback tab, you can also create your own ticket form on your website that talks to Zendesk via the API. You can find more information regarding this by visiting Creating a Customer HTML Form for Ticket Submission

    I hope this helps!

    1
  • Mohammed
    Comment actions Permalink

    Hi,

     

    I have my customers database based on Mysql, can i somehow embed it to my zendesk platform??

     

    Best

    Mohammed 

    0
  • Jessie Schutz
    Comment actions Permalink

    Hi Mohammed!

    Just to clarify, do you mean you'd like to import your customer database into Zendesk? That's definitely possible! You can find all the info you need on that here: Bulk importing users.

    If I'm on the wrong track, just let me know and I'll do my best to help you!

    0
  • Luca
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    Hi, 

    I would like to know if it's possible to let users submit tickets through our website, within a fully customizable experience. From a brief search, I see that it is possible, and the "How to" seems to be in this guide https://support.zendesk.com/hc/en-us/articles/203660576-Creating-a-Custom-HTML-Form-for-Ticket-Submission.

    However, when I try to access the guide, I am told to not have rights to access the page. Any help on this?

    Thanks!

    Best,

    Luca

     

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Luca - 

    Welcome to the Zendesk Community! To be honest, I'm not sure how you stumbled across that page; it's supposed to be archived as it is no longer current. So I'll be looking into that.  

    But to help you out - can you give us some additional details about what you're trying to accomplish so we can find a current answer for you? 

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  • Luca
    Comment actions Permalink

    Hello Nicole,

    thanks for your reply!

    We'd like to create customized forms on our website so to allow users to create tickets straight from there. In particular, what we need is to let users give us more structured information about the issue they are having or the request they want to submit. An example: 

    Use case: "A user wants to cancel a flight".

    1. User clicks "Request flight cancellation".
    2. System shows the form to cancel flight
    3. User fills the form with required information.
    4. User clicks send request.
    5. System creates a ticket with structured information (e.g: Trip ID = 12345, type of request = Cancel Flight, priority = Urgent).

    Is this somehow possible to achieve with Zendesk?

    Thanks!

    Cheers,

    Luca

          

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  • Trapta
    Comment actions Permalink

    Hi @Luca,

    Please look at this article.

    Team Diziana

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  • Luca
    Comment actions Permalink

    Hi @Trapta,

    thanks! The article partially solves my question. What it doesn't cover is how I can integrate those forms into our website ? 

    Cheers,

    Luca

    0
  • Trapta
    Comment actions Permalink

    @Luca,

    You can add the URL of ticket_forms in the links on your website to redirect them to the forms.

    Something like this -

    <a href="YOUR_HC_DOMAIN/requests/new?ticket_form_id=1234">Text</a>

    Team Diziana

     

    1
  • Luca
    Comment actions Permalink

    @Trapta,

    Is not possible to embed the form into my website? I would not particularly like to disrupt the flow by sending users to the help center subdomain. What would probably solve my issue is an API to create tickets from my website to Zendesk. Is this feasible?

    Luca

    0
  • Luca
    Comment actions Permalink

    @Trapta,

    This is what I was expecting. Thanks again!

    Cheers,

    Luca

    0

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