Insights report update time

Answered

March 11, 2015 14:42

Yesterday I created an Insights report based on a particular tag. Today I added that tag to some other tickets but those tickets are not appearing in the report as expected. How long does it take for an Insights report to update?

Thanks in advance.

3 Comments

Jessie Schutz
- March 11, 2015 21:18
Zendesk team member
Hi Carly!

I took a look at your account and I see that you're on the Plus plan. This means that your GoodData project will be updated with changes in Zendesk once per day. You should see your new tags show up sometime tomorrow!

Please let me know if you have any other questions!

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Carly Britton
- March 23, 2015 10:17
Hi Jessie, thats great thanks. It did update by the next day. :)

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Jessie Schutz
- March 24, 2015 19:38
Zendesk team member
Awesome! Let me know if you need anything else!

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