Zendesk on Zendesk: Bump Bump Solve

67 Comments

  • Ma. Isabella Nepomuceno

    Hi, 

    How can this solution be applied to chat tickets? Understand that it's only for emails

    Thanks

    0
  • Jessie Schutz

    Hi Isabella!

    The bump-bump-solve automation will work on any ticket, not just email tickets. Or this is something you want to implements within Chat itself? Like some kind of automation to bump chatters if they haven't responded in-chat in a specific period of time?

    0
  • Gregor M

    Hello, 

    I am having issue while creating the triggers below you can see the screenshot.
    Which action I need for both triggers?

    0
  • Graeme Carmichael

    Gregor

    It looks like you want to remove tags when your condition is met. So add an action like this:

    0
  • Pierre Merrien

    Add the condition:

    Status: Is Not: Solved

     

    That will do it

    0
  • Pierre Merrien

    Also, as the error suggests, you need to tell the trigger what to do next.

    Assign to: xyz (group)

    Add Tag: xyz

    0
  • Gregor M

    Graeme, 
    Thanks that helped! 

    0

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