When our agents went to login today we were met with a new login screen. Looking into this further, the security page now forces you to choose one authentication method for login:
Administrator and agent sign-in authentication
By default, your administrators and agents are authenticated and signed in using Zendesk’s user authentication. You can however bypass this and require your administrators and agents to sign in using Google or a single sign-on solution using JWT or SAML (available in Plus and Enterprise).
You can only use one authentication method for agents and admins. This is a recent change to improve the security of your Zendesk.
You currently have the following authentication options enabled: - Twitter - Facebook - Google - Zendesk
Social media sign-in is no longer supported for agents and admins. You must choose just one of the remaining authentication options below.
As a simple example of why this is annoying: I use Zendesk authentication and some of our agents use Gmail authentication.
A few questions:
* How does changing from Zendesk to Gmail authentication affect API access?
* Why aren't we allowed to choose "all" or "some" anymore?
* Why wasn't there an announcement of this change?
Understanding how this might affect API access is the most important as we have an outside process that queries Zendesk to help in reporting and analytics and I don't want that to break.
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