Have you added chat as a support channel? We want to know about your experience! Share your experience with any of following:
- Staffing and scheduling chat support agents
- Training your agents
- Timelines for implementing and going live
- How chat fits in with your existing support workflow
- Key workflows you've nailed down
- Specific goals you had in adding chat and how you reached them
- Helpful reporting on chat metrics
- Anything else you considered or wish you had known before adding chat
Leave us a thoughtful, detailed answer and get a Zendesk screen cleaner! Email us at email@example.com to ask for your swag!
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