I am splitting one main view into two (one for each support office). I want office A to see tickets from region A and office B to see tickets from region B. However, I also want the offices to be able to see tickets from their region which are currently assigned to an agent in the other region.
In other words, I want a view that says the following:
If ticket location is A, go in to queue A OR if ticket location is B and assignee is in location A, go into queue A
And vice versa.
I can't seem to set this up. Can anyone give me some tips to point me in the right direction?
Please sign in to leave a comment.