I'm trying to implement a set of automations to 1) warn a requester that his/her ticket will be autoresolved following a period of inactivity and then 2) actually resolve the issue if no action is taken. I'd like to record the date/time that the warning is sent and then use this in a condition on the second automation (something like "AutoResolveWarningSentDate is greater than 5 days ago"). Alternatively, I could record an "AutoResolveDate" and then have the condition be something like "AutoResolveDate < now".
Neither of these approaches seems possible. The use of absolute dates in conditions involving custom fields is particularly troublesome. Being able to specify a relative date, like "today" or "now," including the use of date math (e.g. X hours or days in the future or the past), would be much more useful that an absolute date.
Am I missing something that would enable what I'm trying to create?
Post is closed for comments.