Rules for 1st time reply



  • Andrew J
    Community Moderator

    Hello Lou,

    Best just to filter these out of the report you are using. If you are using only the basic reports that isnt an option though.

    I am thinking if they are internal, you can filter them out with 'requester organisation is not ...'

    Not sure if they works, if it doesnt, just use the org. to at a tag, then use 'tags does not include ...'

    Is you are using simple reporting there may be a way using some advanced method, but I havent got into these yet :-)

  • Nicole Saunders
    Zendesk Community Team

    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post


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