Disabling Social Media and Comment options in Help Centre

9 Comments

  • Kay
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    Hi James,

    You could go to your Zendesk settings > Security > End-users (tab).

    Navigate all the way down, you should see some checkboxes there to enable/disable social media login.

    If you don't have this option on the starter pack, than you could use CSS in the Helpcentre theme to hide the social media login.

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  • Jessie Schutz
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    Hey guys!

    Kay's instructions for disabling social media sign-in are on point. However, Starters don't have access to the code in the Help Center, so that option wouldn't be available in any case.

    When you add (or edit) your articles in Help Center, the option to disable comments will appear in the right-hand column on the edit page. It will be necessary to disable the comments on each article individually; there isn't a setting to disable them at the Section or Category level.

    Please let me know if you have any other questions!

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  • James Sunderland
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    Hi Jessie,

     

    Thanks for the tip.

     

    Kay, this was not quite what I wanted, as I meant the social sharing buttons on articles, however this is still a good tip for people who are not using single sign on to log in their end users.

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  • Jessie Schutz
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    Hey James!

    Thanks for clarifying on the social media bit. The social media sharing buttons are added to your theme via an HTML placeholder. Since you're on the Starter plan you don't have access to remove this placeholder. However, not every theme has that placeholder included by default, so you would have the option to switch to a different theme that doesn't include them.

    That said, your customers don't need to sign in to your Help Center with the social media sign-in to use those sharing buttons; if they're already logged in to their social networks in their browser, they'll be able to share automatically. If they're not logged in to their social networks, they'll be prompted to do so before they'll be able to share. So if you decided to keep your current theme, that feature would function without a problem.

    Let me know if you need anything else!

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  • Kim R Robinson
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    We want to remove the option to share to Social media, such as twitter, Facebook, etc. because of restrictions of HIPAA

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  • Jessie Schutz
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    Hey Kim!

    You just need to remove the {{share}} placeholder from the HTML on the pages where you don't want it to appear. You can learn more about customizing the HTML in your Help center here.

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  • Kim R Robinson
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    Yeah, thanks. After posting that I found that by searching further.

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  • Tim Finney
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    Hi Jessie,

    Thanks for your tip on how to remove the social media buttons!

    What about the second question from above, disabling comments on articles? Additionally, is there a way to moderate comments for articles? 

     

    Thanks,

    Tim

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  • Jessie Schutz
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    Hey Tim!

    When you go in to create or edit an article, there will be a checkbox in the right-hand sidebar to disable article comments for that article.

    Depending on the plan level you have, you can either enable to Spam filter, or use content moderation. Content moderation will require you to approve or reject every comment that comes into your Help Center.

    Content moderation is available on the Professional plan level and higher. The Spam filter is available at all plan levels.

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