Holiday Rule Voicemail Greetings for Zendesk Voice

8 Comments

  • Sam S
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    Agreed. This would be a great feature.

    1
  • Spencer Schmerling
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    Agreed, definitely needed!

    1
  • Sean Serrels
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    +1 this idea

    0
  • Jenny Gillett
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    Hi everyone, 

    In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you can customised your greetings to suit your configuration.  For more details here is the link to the announcement and the documentation. 

    Regards

    Jenny 

    -1
  • Erin Slovitt
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    Hi Jenny, 

    The functionality that you refer to still does not allow us to schedule holiday greetings in advance and requires us to change the voicemail configuration for each holiday. Turning voicemail off is helpful but there is still a lot of manual work required here for managing holidays throughout the year. 

    3
  • Tim Lewandowski
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    +1 to the above comment.  I don't want to have to change the greeting every holiday, then back again.

    1
  • Johan Forsblom
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    Hi Jenny,

    As Erin stated that functionality doesn't help us with holidays. With ~30 numbers we can't manually change the greetings on every holiday and then change it back.

    We serve several countries and since they all have their own holidays we need to explain to our customers that our agents is on a holiday even if the customers country doesn't have a holiday.

    1
  • Houston Frost
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    +1 - You should be able to set a specific greeting / voicemail message for holiday. We still can't use Zendesk scheduling features because of this.

    0

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