I'm new to Zendesk, and our company uses it for both customer facing knowledge base articles and support ticketing.
I'm wondering what is the easiest way to add dynamic content to Knowledgebase articles? By dynamic content, in this case I mean pulling tabular data from a JSON data source. Ie we have a list of our company's 50 or so products with descriptions in a SQL db (accessible via a webpage spitting out a JSON object), and we'd like to show these in tabular form inside a Zendesk knowledgebase article. So that this article is automatically updated when the product list grows or changes.
I've been reading about Zendesk Apps... would I have to write my own, or is there another way to do this?
Thanks for any help!
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