How to setup multiple SLAs with different business hours

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4 comments

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    Jennifer Rowe

    I love this tip for real-world set up using SLAs and multiple schedules. Thanks for sharing it, Tio!

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    Erin Boyle

    Whoa! 2 days into the feature, and you've already got a tip! Awesome.

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    Steve Filer

    Would you not want to add a Condition to your Trigger for 'Ticket is created' to prevent this being executed every time the Ticket is updated?

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    Jessie Schutz

    Hey Steve!

    If the schedule is already set to the proper one when the ticket is updated it shouldn't make a difference. However, if you change the schedule at some point in your process adding that nullifying condition would be a good idea. 

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