Click to dial
Is it possible to implement click to dial functionlity?
(To have a control of showing or hiding phone icon near the contact phone number and handle the event of clicking on this icon from Custom Zendesk App)
Thanks.
-
Hi there!
If you're looking in a user's profile, if you click on their phone number you'll see a drop down that gives you a couple different options, including the option to call the customer.
This works if you have Zendesk Voice enabled. If you're using a different phone provider, I'm not certain whether it would work, or whether it would be possible to build a customization that would make it possible. I'm going to do a little more research on this for you and let you know what I find out!
-
We are interested in adding this exact functionality for our third party telephony integration. Any luck finding out if it is possible?
-
Hi Jason!
Unfortunately, we currently do not have this feature available for the 3rd party telephone/CTI integrations.
Let me know if we can answer any other questions for you. -
The CTI solution Tenfold has a click to call feature. It works on any CRM, any spreadsheet, and any webpage opened in Chrome. We support a number of CRMs including Zendesk: https://www.tenfold.com/integrations/zendesk/
-
Hi everyone, is there any update about this? We are also interested on doing an integration with click to dial without using the Zendesk Talk if possible. Any ideas?
-
@Jessie any update?
-
Hi Michal!
There are a couple different ways you can initiate a call in Talk that don't require manually dialing the number. You can read about them in our Talk documentation.
Please sign in to leave a comment.
7 Comments