Three of us have been looking at this problem, and we're stumped!
We want to measure the amount of time spent on tickets that were reopened, but only the time spent after they were reopened!
So we wouldn't want to count any time spent on the ticket before it was reopened.
After looking at how the "Time Spent" metric and the "# Tickets Reopened" metric work, I'm not sure it's possible to do what I'm asking for!
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