Documentation available to customers

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5 Comments

  • Brandon M
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    Probably creating a macro that you define all standard data (that goes to everyone) and just inserting the specific documents when emailing those certain clients. 

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  • Jessie Schutz
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    Hi there!

    Are you looking to provide this information in tickets, or do you want to make it available in Help Center?

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  • marmolillo
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    Hello,

    thank you for the answer

    I think it would be nice to have a place, not tickets. But, maybe Tickets could also work for us.

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  • Jessie Schutz
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    Hey!

    I'd recommend taking a look at our Help Center feature. It gives you the ability to create a Knowledge Base for your customers so they can self-serve when they have questions, and you can restrict the sections you create by user Organization or user Tag. You can find more information about this here: Getting started with Help Center.

    Please let me know if you have any other questions!

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  • Nicole - Community Manager
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    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post

     
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