Setting call order



  • Jessie Schutz
    Zendesk team member

    Hi George!

    You should be able to manage this by setting up Voice Groups, with one agent per group. Make Operator #1's group the default group and all calls will be routed there first, and then routed to Operator #2's group if the call is rejected or the Operator is not available.

    You can find more information about this here: Routing calls to specific groups.

    Hope that helps!


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