Setting call order
AnsweredWe have two operators. Operator #1 is the primary operator who we would like to get all the calls.
Would it be possible to direct calls to operator #2 only when operator #1 rejects calls?
If so, how would we set this up?
Thank you.
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Hi George!
You should be able to manage this by setting up Voice Groups, with one agent per group. Make Operator #1's group the default group and all calls will be routed there first, and then routed to Operator #2's group if the call is rejected or the Operator is not available.
You can find more information about this here: Routing calls to specific groups.
Hope that helps!
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