Tip: How to add cool agent badges in Communities
It's something that has caused lots of discussion in other posts here - how we can get the same cool little badges Zendesk use, on our own Community forums.
Thanks to the help of a few Zendesk people, we now have the code snippets available to do this ourselves.
Note: whilst this is currently a workaround, it means there are some flaws (although minor). Because you need to input specific names into the code, it means that anyone on the Community with the same name is likely to have the same 'moderator' style badge appear too. So if you have agents called John Smith and lots of clients with the same name, it might get a little confusing.
To start off, add the following JavaScript snippet onto the end of your code:
$(document).ready(function() {
var moderators = ["Username 1", "Username 2", "Adam Pepper", "Another Person"];
var supportManagers = ["Samantha Flaherty", "Christian Colding", "Jesper Petersson"];
$('.comment-author').each(function(index) {
if ($.inArray($.trim($(this).text()), moderators) > -1) {
$(this).addClass('moderator');
}
else if ($.inArray($.trim($(this).text()), supportManagers) > -1) {
$(this).addClass('support-manager');
}
});
if ($.inArray($.trim($('.post-author').text()), moderators) > -1 ) {
$('.post-author').addClass('moderator');
}
else if ($.inArray($.trim($('.post-author').text()), supportManagers) > -1 ) {
$('.post-author').addClass('support-manager');
}
});
You can edit the code to have the titles you prefer (in my example, I've changed Product Manager to Support Manager) and you will need to add in the names of your agents too.
Note: if you update any titles in the JS snippet you'll also have to update the related code in the CSS snippet below.
Then, add the following code snippet onto the end of your Communities CSS:
.moderator:after, .support-manager:after {
content: "Community Moderator";
background-color: grey;
border-radius: 3px;
color: white;
margin-left: 8px;
padding: 2px 5px;
font-size: 10px;
}
.support-manager:after {
content: "Support Manager";
}
You can edit this so your badge has different colours and fonts, to fit your brand.
Finally, you should be able to see the badge:
If you find you have any difficulties adding this code, it's worth checking:
- If you're using the new theming infrastructure (I've completed this by using a standard theme on our sandbox help centre)
- You're not trying to add this to Communitiesv1 (this code won't work with the old code)
- Your code definitely has the right handles - without those crucial handles ({ }) your code can break and cause silly things to happen.
Hope this helps - thanks so much Zendesk for providing this code :)
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For v1- it's not that the code won't work, you just have to use the right element calls for it. In this case, instead of:
$('.comment-author').It would be
$('.question-author').For v1 version, the code is available here with the correct each(function) search for each element: https://support.zendesk.com/hc/en-us/community/posts/204997028-Community-job-titles-roles-for-anyone-on-v1
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Also.. I FREAKING LOVE THIS xD
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Wow, thank you so much for this tip Samantha! Well done! I'll make sure to move it our general tips section once Community v2 is live for everyone.
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Love it. Thanks so much for posting this, Sam! :)
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Thanks, Sam! :D
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No problem at all :)
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Coming across this for the first time, nice. Thank you for sharing Samantha!
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Does anyone have a live working example of this working in an external community?
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Yes, it's in this very community!
Notice Deepa above you, she has a Product Manager "badge." And Samantha above Deepa has a Community Monderator badge.
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@Jennifer thanks, definitely glossed over that.
I was wondering if anyone has designed something more detailed. For example an icon or image. Potentially something like how Fitbit does badging or similar.
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Sorry, I don't know of any examples.
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Hey Josh!
I don't know of any examples off the top of my head...Deepa might, though. Hopefully she'll have a chance to weigh in.
I would imagine it would just be a matter of altering the code to use image assets (although I don't know for certain as I haven't reached that level in my coding skills). Maybe one of our coding gurus here in the Community will have some insight.
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Hey Josh,
It's just CSS so you should be able to add badges etc. I haven't added a badge or image for ours so don't have code to share; it should be pretty straightforward to manipulate if you're comfortable with CSS though.
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Hi Samantha,
I was wondering if there's any other user info (tags, role etc.) that is visible when loading the page so that you don't have to hard code the names in?
User or organisation tags appear to be exposed somehow because you can use them to restrict articles for signed-in users.
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I'm having trouble getting this to work w/ the Copenhagen theme. Is there something that's different?
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Same here, trouble with getting it to work in Copenhagen theme. Did you find a solution, Laura?
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Hi Laura, Harold, and Oxana - in looking into the Copenhagen theme, it is true that it is set up differently and will not work with the same JS provided above. However, with some tweaks, it can work with Copenhagen. It looks like the main issue is with the class .comment-author:
$('.comment-author').each(function(index)This class is not used in the same way in Copenhagen themes, so some changes would need to be made. I was able to create a new class which I added to the spans in the the theme pages where I wanted badges to be applied and then updated the JS to reference the new class. Once this was done - the badges were applied in Copenhagen as well! I hope this helps.
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Thanks Laura H, this worked for me. Awesome!
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Hello Laura H
I am working on the agent badge feature for my community. However, it didn't work.
I find that you mentioned the Copenhagen theme is not compatible with above sample codes. I am wondering could you share more information about how did you resolve this problem.Any information will appreciated
Thank you very much.
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Hi Eric,
I did this. From the examples / code above:
1. In the javascript I changed$('.comment-author').each(function(index)into
$('.add-badge').each(function(index)2. In the CSS I added an empty class. Technically this is not necessary but for referential purposes I like it there (if you use a class it should exist too, right?)
.add-badge {
/* empty class for badges; For reference only */
}Make sure to add the example code from this article too.
3. In the html of the community article page I added the class to the span that displays the author of the article or comment.<span class="add-badge" title="{{post.author.name}}">
{{#link 'user_profile' id=post.author.id}}
{{post.author.name}}
{{/link}}
</span>That's it!
All credits for the tip to Laura H, ofcourse.
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Hi Harold,
Thanks for helping out! Glad you got it working.
If you'd like to write up the solution as a new tip for the Copenhagen theme (since this tip was written for old themes) we'll give you swag! In fact, double swag this month!
(And Laura won't mind. You can just give her credit in the tip!)
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Hello Harold
Thank you for your share. Your sample code work for me.
Thank you very much.
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Just wanted to tack onto @SupportEngineer's post for anyone using the Copenhagen theme. The class needs to be added to two separate spans in the HTML Community Post Page. Once where he mentions for the article author, then again for the comment author:
<span class="add-badge" title="{{author.name}}">
{{#link 'user_profile' id=author.id}}
{{author.name}}
{{/link}}
</span>If you can't find it, just search for {{author.name}}
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Thank you Samantha for sharing!
Just one thing, if you have two users with the same Name&Surname, they both will have badge.
Cause of this I think it's better to use {{author.id}} as reference.I see that Matt Searle had a right question, is there a way to get user tags/roles on this page?
Thanks again!
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Hi all,
Just posted this support request. Was wondering if someone could please take a look at it and help me if possible.
Thanks!
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I have tried the above and it was working but now is not, could someone lend a hand?
In Java:
$(document).ready(function() {
var moderators = ["Morgan King", "Katrina Lewison", "Amy Frank", "Ryan Strait", "Jessica LaFever-Smith", "Robin Genschorck", "Don Torrez", "Morgan King"];
$('.add-badge').each(function(index) {
if ($.inArray($.trim($(this).text()), moderators) > -1) {
$(this).addClass('moderator');
}
else if ($.inArray($.trim($(this).text()), supportManagers) > -1) {
$(this).addClass('support-manager');
}
});
if ($.inArray($.trim($('.post-author').text()), moderators) > -1 ) {
$('.post-author').addClass('moderator');
}
else if ($.inArray($.trim($('.post-author').text()), supportManagers) > -1 ) {
$('.post-author').addClass('support-manager');
}
});In CSS:
.moderator:after, .support-manager:after {
content: "Community Moderator";
background-color: #af282e;
border-radius: 3px;
color: white;
margin-left: 8px;
padding: 5px 5px 5px 5px;
font-size: 10px;
}
.support-manager:after {
content: "Support Manager";
}
.add-badge {
/* empty class for badges; For reference only */
}On the Post Page:
Posted By: <span class="add-badge" title="{{post.author.name}}">
{{#link 'user_profile' id=post.author.id}}
{{post.author.name}}
{{/link}} -
Hi Morgan, It's really hard to catch where is the bug from this point. The code seems fine.
Any chance to get url to your community? Thanks -
Yes, you can access it here, You will need to create an account:
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Hi Morgan, please try to put this code at the end of your footer (tested on this page):
<script>
$(document).ready(function() {
var moderators = ["Melanie Benzel", "Katrina Lewison", "Amy Frank", "Ryan Strait", "Jessica LaFever-Smith", "Robin Genschorck", "Don Torrez", "Morgan King"];
$('.add-badge').each(function(index) {
if ($.inArray($.trim($(this).attr('title')), moderators) > -1) {
$(this).addClass('moderator');
}
});
if ($.inArray($.trim($('.post-author').text()), moderators) > -1 ) {
$('.post-author').addClass('moderator');
}
});
</script> -
This works!!! Thank you!
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