Changing the Default Dropdown Menu Option from '-'



  • Official comment
    Dwight Bussman
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    HeyO Cam,

    If you're looking to do this on the ticket form for end-users, the HTML that can accomplish this is: <option selected="selected"> Value </selected>. I found this Handlebars discussion for a dynamic solution that may work within our Help Center. Please note, this isn't an answer Zendesk has devised, but it may help to guide you to a solution that works for you.

    If you're looking to do this for agents submitting tickets within your Zendesk, you could create a trigger to set that drop-down at time of creation based on various criteria.

  • Cam
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    Thanks for the response Dwight, I'll give it a shot. I am attempting to make this work in the first scenario you mentioned, the end user Help Center.

  • Nicole - Community Manager
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    This thread closed for comments by the Zendesk Community team due to inactivity. If you have a similar or follow up question, please create a new post.  


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