Is there a way in which I can track an end users progress through our help centre?
I want to create a series of articles, starting with a basic scenario, which would give the end user an option (via a clickable link) to move to the next relevant article to help them to find a solution, this may go on for a number of "if this click here" "if that click here" until a remedy is found or in the worst case scenario we request that the user submits a specific request to us.
At the point of them submitting this request, ideally we want to be able to see exactly what they did prior to the submission - ie which chain of articles they followed before submitting the request, in order to save our agents having to ask all of the same questions again.
Is this possible in the way I have explained or is there a better solution?
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