Enjoy the new quick link to Show original email

9 Comments

  • Colin Piper
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    Wow, good spot!

     

    Thanks

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  • Jennifer Rowe
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    That is a good spot! I'll update our documentation. We only cover the "show all events" way.

    Thanks for sharing Joel! And thanks for being part of the community--I see you all over the place. :)

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  • Stephanie Phillips
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    Does this require a specific browser (or flash)? It doesn't seem to work for us, and I know we recently blocked some plugins and flash as they had security issues in browsers, so wondering if it is related.

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  • Joel Hellman
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    It should be there for all email comments. But I noticed today that the link is gone in my accounts too. 

    Colin has reported it to Zendesk, and they are looking into it.

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  • Chris Boxsell
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    Yes the drop down box on all email received events that allowed us to view original email is gone. Not good please bring it back.

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  • Jessie Schutz
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    Hey guys!

    Just wanted to pop in and confirm that this is a known issue, and we're actively working on it. I'll try to update you when we get it resolved.

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  • Jessie Schutz
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    Hey everyone!

    We rolled out a fix for this issue on Friday morning. Please let us know if you continue to have problems!

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  • Michael Mulligan
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    Post removed.  See example immediately following.

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  • Michael Mulligan
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    Yes, having problems. Here is an example.  Here is an original email received into the Zendesk system: 

     

    Here is how it looks when I "View Original and Download Source":

     

    It is important we be able to download and work with the original email.  Any idea when this will be addressed?

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