Can I remove a ticket outlier from our reporting?

Answered

2 Comments

  • Brent

    Hey Laura,

    It depends on which reporting tool you're using. With Insights (available on the Plus and Enterprise plan), there are a few ways you can do it. For example, you can create a filter to show tickets only created or solved in a certain date range, you can exclude certain Ticket ID's from a report, and more.

    If you're looking at the native reporting dashboards, you cannot filter certain tickets out unless you change the date range so that the ticket isn't included. Eventually it will pass :)

    1
  • Laura Fu

    Brent,

    That's sorta what I thought. I am referring to the built-in dashboard (clicking the bars on the bottom left).  I knew it would pass, or I could change the time frame being shown, but I'm just hitting myself in the head for not having set up our instance properly to ensure that someone was received the emails in my absence.

    I guess that 198 hours serves as a good reminder to test that the functionality works as you thought, not just go by someone's word!

     

    Thank you,
    Laura

    0

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