[Insights use case] Reduce the Amount of Undesirable Tickets

3 Comments

  • Graeme Carmichael
    Comment actions Permalink

    Brilliant. Thanks for sharing.  

    1
  • Brent
    Comment actions Permalink

    Awesome tip Adrian! I've got one suggestion, if I may. The way your "Ticket Tag isn't closed_by_merge" filters are set up may not quite work like you intend.

    Take a look at this article for more info on how to properly filter out ticket tags in Insights: Filtering on Tag Isn't

    Hope that helps!

    1
  • Jennifer Rowe
    Comment actions Permalink

    Adrian, thanks for sharing this Insights tip!

    I'm going to move it over to our Tips section, since this current section is really for Insights questions and brainstorming. You have an awesome tip here, and I want to make sure others can find it.

    And! I'm going to send you some Zendesk swag for sharing your tip. So look for that in your inbox. :)

    1

Post is closed for comments.

Powered by Zendesk