Full resolution time Answered Paula Lira August 25, 2015 15:52 Hello, Could you guys please help me with this issue... I've just made a report to show me the full time resolution of a ticket. Yesterday I created a ticket 18832,that took me 4min to solve it, but in reports options I could find average and median time for ticket id. Is it possible in good data to create a report that will show the real time of the ticket resolution? Not average or median time? This is really important =/ Thanks alredy!