Help Centre Login



  • Wes Drury

    @Ola - Hi, currently is not possible to modify the login screen.  This can only be done outside of Zendesk which will require development using the API or a single sign-on solution using JWT or SAML (available in Plus and Enterprise).

    There are other threads requesting this located in the Feedback forum so you may want to go and up-vote one of those threads.  Best of luck.

  • Jason Williams

    Has there been any updates to this? I would like to update the login screen as it is very unprofessional and not conducive to the user experience we are trying to build. .

  • Jessie Schutz
    Zendesk team member

    Hi Jason!

    This functionality has not changed since the original post. As Wes suggested above, if you want to make changes to the login to your Help Center, you'll need to do some custom development or use SSO.

  • Sunwing Vacations Inc.



    The "Sign Up" in the help centre log in screen allows any external user to register themselves. 

    It does not make sense if you restrict the help centre for signed in users (users added by the help centre admin) if anyone outside a company can register. Can you please advise how can this be dealt with?

  • Sunwing Vacations Inc.

    I think I found a way by un-checking "Anybody can submit tickets"


  • Nicole S.
    Zendesk Community Team

    That's correct, Albert! Glad you got it sorted!


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