In slight more detail, I am wondering if there is a way for when agents respond to a ticket, it doesn't shoot the response through email, but just a notification that a response has been made to the ticket. I am technically trying to keep information confidential by not shooting this info through emails and keeping it solely on Zendesk to be seen between Agents and the requester. Any help is welcomed, if i need to add anymore detail just let me know!!
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