I have a custom ticket form that I use to create tickets when an order is placed on our main website. Tickets are submitted via the API and include a number of custom fields, e.g. 'Order No', which are populated at the time the ticket is created, and which I don't want changed.
I don't want this ticket form to be available to End-users as an option when creating a ticket via the Help Centre, because I specifically want to use it to record fields that are system-generated (by another system).
If I make the form 'Agent only', the End-user can still see the tickets in the Help Centre, but all the form-specific custom fields ('Order No') disappear. If I check 'Form name for End-users', the fields appear correctly to the end user, but they're also able to manually submit these tickets via the Help Centre.
What are my options?
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