I respond to all of our Bad Satisfaction ratings in order to turn the experience around.
Outside of the API, which I do not use, is there a way for me to reset a customer's satisfaction rating so that once we are finished AFTER the first resolution and bad rating, I can ask them again?
Our customers do not log in through the Web Portal, so I don't want to have to explain how to do that.. I know there's an automation that sends out the rating and it sends it if it's "unoffered"....can i duplicate this and send a second based on certain tags I add, perhaps initial feedback is offered, it was bad, I've added a tag called resend_fdbk.
would the customer get a brand NEW feedback form...or would they get their previous one to update?
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