See our top 10 list of apps and tell us: what's your favorite app!?

6 Comments

  • Seth Wylie
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    Super handy, thank you Jennifer!

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  • Diane Albert
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    I use Answer Suggestion a LOT....i mean TONS.  It places a nice markdown link (which I can never remember how to do) into my response and many times I will craft my response so that the link is part of the sentence.

    Five Most Recent is my next in line because we have people who submit media files - and there should only be one or two.  If I click on a ticket and see that their 5 most recent ticket slots are full, and they are all the same subject, then I need to be on the phone with that customer to do impromptu training.

    I didn't know about Notification App...so I installed that today, but I need to go see how to configure this so that only my full agents, not my light agents can get a broadcast message.  I don't mind creating that group, but I need to be careful that it doesn't get used for ticket creation - only for this messaging.  NEAT FEATURE though, because one of my full agents does NOT have corporate email or instant messaging, so now we'll have a little more contact with her.

    Diane

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  • Darwin Vasquez
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    Thanks for sharing this useful list, Jenn! 

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  • Mary Goodman
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    What is your favorite app? - Page23 - App - Xiaomi MIUI Official Forum

    I have many apps on my phone, for work, social media, games ... But, I think, slotstory is the best for for me just because it's a pretty simple game and I can play anytime and everywhere. Just need an internet conection.

     

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  • Nicole - Community Manager
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    Hey Mary - 

    I think Jennifer was hoping to hear what your favorite Zendesk app is. 

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  • Eckhard Doll
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    Tag Locker would be mine from an administrative point of view.

    Regarding Show Releated Tickets: it would be great to have a bit more flexibility and filters. Show only tickets of a specific ticket status for instance would help a lot if the overall ticket volume is rather big.

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