My aim was to create a more visual focus for our agents by colour-coding tickets according to various criteria (for example, Enterprise clients, certified clients etc). This would allow agents to gain valuable insight at a glance and would preserve valuable real estate on both the ticket and view level.
I have written an app myself and have been following the documentation, but so far I haven't found any way to change the styling of the main Zendesk UI (e.g. change font colour to blue, highlight certain ticket fields). Can anyone tell me if this is actually possible? It'll be a huge disappointment if not.
Thanks in advance!
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