Make rss feeds with help desk articles
AnsweredHello,
I want to make an rss feed with new articles in my help center.
How can I do ?
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Hey there Dimitri (and all),
We'd also love to know the answer to this! Any help would be appreciated :)
Best -
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No hint so far?
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Hello any news?
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Hi all,
There is no built in native way to achieve this. There might be tools out there that can generate an RSS feed from a website, but that falls outside of my area of expertise.
We do currently have any plans to support RSS feeds, but I would love to hear why would you want this. RSS in general doesn't seem like a technology that is on the rise, so I'm curious to know what you and your customers would use an RSS feed for?
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This strikes me somewhat a no-brainer. We release support bulletins and service updates via ZD. We have customers that would like to be notified in ways other than email. With RSS, they can easily pipe that into their internal notification system, a slack bot, or any other tool.
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I'd love to be able to use tools like IFTTT or Zapier to post new community posts to a slack channel for visibility by the team. Having an RSS feed would be great for this use case.
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We use elev.io to provide customers with easy access to our Help Center, within our own app. We'd use an RSS feed to help our customers more easily access our release notes, which we post as individual articles to a dedicated section in the Help Center. Presently our options are to link to the release notes section, in a separate window/tab, or to feature just one release notes article. The first takes our customer out of our app and the second requires a lot of maintenance to update each time we release new updates. With an RSS feed, we code it into elev.io once and it'll update automatically as we add new articles to the section.
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wtf how can rss feeds not be implemented!?
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To put this in terms that zendesk might understand. I'm going to cancel my Guide subscription soon if a way isn't provided for me to integrate Guide content into my site. RSS would have done it.
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Nothing yet ?
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Hi Joao -
We have not yet seen this as a high priority need for a significant number of customers. Everyone continues to be welcome to vote on the original post and to share their detailed use-cases.
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This would be a great feature!
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Hi Carsten,
Can you tell us more about your use-case?
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We would like to be able use RSS feeds of our help articles in our own product admin area, in our client app, etc. We would also like to be able to publish release notes on our website and on our social media channels. It makes sense that Zendesk Guide would be the repository, but people consume this information in other places, and we need to provide that content without having to duplicate and maintain multiple copies.
I'm not sure how this is not an obvious use-case. Most of what I have written is above in other comments as well. Maybe the business case is that Zendesk competitors have this feature.
Another thought - perhaps you don't get a lot of comments on this feature request because it is not posted where people consume the information.... -
We want to use our software to draw more attention to our helpdesk. In order to do so, we'd like to integrate an RSS feed showing the most recently added articles. As we have a closed ZenDesk, using the web widget is not an option.
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Our use case: we publish weekly release notes (got the idea from your HC actually 😉) and would like to set up an RSS feed to be able to trigger posts to various platforms when we've published the new article in the section.
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WTF?!It's since 2015 that people are asking you a simple RSS FEED!
For me is really important, to stay connect with multiple crypto exchange platform that use zendesk.
CMON -
Upvoting
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Hi Larry -
To register your vote, please use the arrow buttons on the original post.
Pierandrea - we recognize that this is high value for some users, but it hasn't been communicated by very many people as higher priority than other requests. We're continuing to collect votes and use-cases, but this has not been indicated as something we should de-prioritize other requests for to date.
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Hi Dmitri -
There's no native functionality to do this, however a quick Google search on the topic leads me to believe several users have figured out how to build such a thing, and tools like Zapier may be able to help you out.
We will leave this thread open in hopes that another community member can offer up some specifics for you.
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You would need to build a feed using the API. You can get all the updated articles using
GET /api/v2/help_center/incremental/articles.json?start_time={start_time}To pull everything that has been updated since the last time.
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Thanks for sharing that, Matthew!
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Here's a usecase. It's would apply to Zendesk, and to be useful to Zendesk's customers if Zendesk used it, and if we could use it as well, it would be useful to our customers.
The zendesk Support homepage has an Announcements category. Some of the articles it contains are time sensitive: scheduled downtime, product feature announcements. If there were an RSS feed for the Announcements category, then we could subscribe to it, and get notifications when the feed updated. Zendesk would need no database of subscribers in order to manage subscriptions, because management is on the client side.
Similarly, it would be useful to be able to set up a feed for a Section as well.
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The need is already partially addressed, but doesn't go far enough: this article, and its replies, already has a "follow" button. Everyone following this article is interested in being able to follow updates. The same is true for Announcements, Admins may be more interested in Uptime announcements, product specialists in Product announcements. So the granularity of Category, Section and Topic would be appropriate.
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Please add the RSS feature. Most of our users interact via email, so the follow feature does not work for them. We post news into Guide, and a RSS feature on a certain section would allow us to automatically push that news out to our users via a MailChimp RSS newsletter.
Unless there is another way to do that?
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