I have a custom numeric field for "deal value" signifying the value of the deal for which the ticket is requested. (We are an internal Zendesk supporting a sales team.)
I also have the time tracking app. I've been trying to create a custom metric for an average dollar per minute spent on a ticket, as a rough estimate for whether we are spending more time on valuable tickets vs low-value ones.
I came up with:
And it lets me create the metric but not create any reports off of it as an "improper metric definition" so I know I'm doing something wrong, but... what?
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