My business is a platform that provides a service in multiple countries. Under the hood, we do this by connecting people in different regions to different partners.
For customer service, people in specific countries need to be helped by the specific country partner. For example, someone calling for support in Country A would be speaking with a customer service agent from Company A. Someone calling in Country B speaks with an agent from Company B.
When it comes to configuring a phone support system, how does it make sense to assign phone numbers? Can I create a phone number for each Country/Company (and if so, how do I do this), or is there a way to create one central line and route calls ("Select 1 if you are in Country A") to the correct country agent group?
I've read the support articles and don't see this set-up addressed. Are there existing best practices for configuring a Zendesk Voice subscription for my situation?
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