I've been testing a trigger that fires two URL targets
- The first URL target adds a CC
- The second makes a public comment
The aim is that when an agent adds a macro - submitting the ticket will... add a CC, and then make a comment therefore sending an email to this CC. (reason being that I cannot add a specific user CC to a ticket via a macro)
I am finding these work inconsistently.
The first one seems to be fine most of the time - though I've seen it miss when I'm trying especially hard to get the second one to fire (lots of tests)
The second one;
- Only works occasionally.
- When it did work it only added a private comment - however this may be because the agent account I was using only had private note access.
Is there some reason this is not firing reliably - should I only use one target per trigger?
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